People are constantly interconnected and being involved in those connections is crucial to keeping vital in today's economy. Keeping these communications flowing, at the heart of your business is the PBX, ensuring employees and clients alike are able exchange information. But what options are there in this ever-changing market?

The first step you'll need to take is to enumerate the phone system needs of your business. With the huge array of options out there, you don't want to get blindsided by unforeseen necessities in the future, after your system is entrenched in your business. The business environment is constantly on the move, you want a business phone system that will continue to match any future demands you may place on it.

Power outages happen regularly. It is a bit ironic to be considering cutting edge business phone systems, and realise that it's going to be driven by a power supply from a power grid engineered to the needs of the last century. Luckily many modern PBX systems come replete with their own integrated battery systems, a UPS (uninterruptible power supply") to prevent this from stopping your communications. Even in the event of a blackout, the hub of your communications will remain functional, taking calls as usual.

If you'd prefer not fit a PBX into your business's physical location, there are hosting options available. Rather than running the system yourself, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. The advantage is largely that you can take a hands off approach to the system, and have little investment in equipment. Calls can easily be routed to other numbers as well, such as cells and home phones. The flexibility and low equipment investment can make this an attractive option, or one to consider while you weight the benefits of more powerful installations at your place of business.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, such as email and text messaging. Hopefully this article has helped you determine what you really need.

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Mitel

Mitel is known for a huge portfolio of applications, call processing solutions and intuitive desktop products. With products including the Mitel SX-200 for SMB to the Carrier grade Mitel 3600 Hosted Key System.

The IP platforms from Mitel can be a pure IP-based communications solution but also a gateway to a business' current voice infrastructure and legacy devices indifferent of manufacturer. Mitel brings the entire Unified Communications Solution.

Some of Mitels more popular products include: SX-2000 PBX and the Mitel 3600 Hosted Key System.

Presently one of there hottest products is the Mitel vPoint HD. This is VCON's latest software client for personal conferencing. vPoint HD not only encompasses the highest quality audio and video on the market today, but also includes features and functionality that move it beyond a desktop videoconferencing application. Since recently we have included Mitel vPoint HD dealers in our directory.

Mitel Line Interface Module

The Mitel Line Interface Module is a discrete optional module that integrates into the dual mode Mitel 5224 IP Phone and provides a separate connection to an analog line, such as that included with a DSL service.
In the event of a wide area network failure the phone automatically uses the PSTN to provide continued basic telephony until service in restored. The teleworker can use the analog line for emergency calls and for local calling. A lit line appearance and ringing on each phone identifies an incoming call.

This unique module:

• Enables incoming and outgoing analog PSTN calls directly from an IP phone Supports survivability (failover) in the event IP connection is lost
• Provides emergency dialing support, such that emergency calls connect through the analog PSTN connection
• The patented Line Interface Module enhances the Mitel Teleworker Solution, and extends Mitel's resiliency strategy for IP communications from the core of the network to the desktop!