People are constantly interconnected and exchanging valuable, important information. As a business, your phone system, or "PBX," is the key to keeping communications flowing, ensuring employees and clients alike are able exchange information. But what options are there in this ever-changing market?

How you go about buying an integrating a PBX into your business will depend largely on what sort of features and services it provides, as well as how you plan to host it. What sort of internet connectivity does your business phone system need? Would you benefit more from having it on site, or having a third party host it? What kind of infrastructure do you have in place already, and can you use it in the new system?

Answering some of these questions can be vital to finding the perfect fit for your business, and its PBX. To help you find those answers, here's some food for thought...

Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. The same tasks performed by receptionist on the phone can be overseen by many of the business phone systems these days, and usually can do it better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing your users to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Now if only they had a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.

Cisco Systems have the reputation for being one of the leaders in all aspects of networking for years now. Having been known as one of the "four horsemen of the internet," for their powerful and stable routing devices, the same power and quality transfers over noticeably into their PBX systems.

The Cisco "Unity" line are one of the more interesting offerings on the market these days. The devices focus on providing expandability at many business sizes, and for meeting a wide variety of needs. Another popular choice are their SPA-400 and SPA-9000 which can work in conjunction to provide a wide range of features on a small business budget.

The sheer power and flexibility delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. It's my hope that some of the information above will help you determine the best system for your growing business.

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If you are searching for an authorized West Virginia Cisco, Lucent, Avaya dealer, or authorized TransTel consultant, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.

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Mitel

Mitel is known for a large portfolio of applications, call processing solutions and intuitive desktop devices. With products including the Mitel SX-200 for SMB to the Carrier grade Mitel 3600 Hosted Key System.

Mitel can exist as a complete Mitel IP-based phone system or better said communication solution. However any authorized Mitel technician will be able to integrate the Mitel IP-based communications system with your existing PBX voice infrastructure, even with old phone systems from other manufacturers.

Some of Mitels more best-selling products include: VCON Conference Bridge 2000 and the Mitel 3600 Hosted Key System.

Currently one of there newest products is the Mitel vPoint HD. This is VCON's latest software client for personal conferencing. vPoint HD not only encompasses the highest quality audio and video on the market today, but also includes features and functionality that move it beyond a desktop videoconferencing application. Since recently we have included Mitel vPoint HD technicians in our directory.

Mitel Line Interface Module

The Mitel Line Interface Module is a discrete optional module that integrates into the dual mode Mitel 5224 IP Phone and provides a separate connection to an analog line, such as that included with a DSL service.
In the event of a wide area network failure the phone automatically uses the PSTN to provide continued basic telephony until service in restored. The teleworker can use the analog line for emergency calls and for local calling. A lit line appearance and ringing on each phone identifies an incoming call.

This unique module:

• Enables incoming and outgoing analog PSTN calls directly from an IP phone Supports survivability (failover) in the event IP connection is lost
• Provides emergency dialing support, such that emergency calls connect through the analog PSTN connection
• The patented Line Interface Module enhances the Mitel Teleworker Solution, and extends Mitel's resiliency strategy for IP communications from the core of the network to the desktop!